

Over a three-year period, New York Life’s average NAIC Complaint Index was 0.183 for individual life insurance. Companies with a complaint score above 1.0 have more complaints than expected, and companies with a complaint score under 1.0 have fewer complaints than expected. An index of 1 indicates that an insurer received exactly how many complaints would be expected, given the amount of policies it underwrites. How do we know that? We looked at the National Association of Insurance Commissioners (NAIC) Complaint Index, which measures an insurance company’s customer complaints relative to its size. In fact, it ranked among the top quarter of the 91 insurance companies we reviewed, with fewer complaints than some other popular providers, like Mutual of Omaha and Transamerica. New York Life received far fewer complaints than expected compared to other insurance companies of the same size. It does not offer a mobile app, which competitors such as MassMutual have. Does not have a mobile app: If you want the convenience of paying your premium and managing your policy on the go, New York Life may not be the best choice.Many competitors, such as Nationwide and State Farm, offer online quotes.
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For example, you won’t find coverage amounts available for term life. Difficult to find some information on the website: When reviewing New York Life, we found that its website contains limited details about its offerings.Very few complaints for its size: New York Life received fewer complaints than expected for a life insurance company of its size, according to the National Association of Insurance Commissioners.That’s one reason we named it the best overall on our list of best life insurance companies for seniors. Policies available for 90-year-old applicants: New York Life is one of only six of the 91 companies we reviewed that considers applicants over 85 (for some policies).It’s also one of our only top life insurance companies that sells a disability income rider, which provides income replacement if you become disabled and are unable to work. Broad selection of riders: New York Life offers a variety of riders for policy customization, including multiple living benefit riders that let you access part of the death benefit early.

The company has paid dividends for 168 consecutive years, which is the second-longest of the 91 companies we reviewed. This is one reason it’s our choice for the best whole life insurance company.
